MTM Supports Customers

For longer than 2 decades, by leveraging top quality customer support & their own ability to be able to produce comprehensive service provider systems, MTM support their customers to accomplish their set goals whilst achieving their own vision of residential areas free of boundaries.

MTM has joined with their own customers in order to put together non emergency health care transport intended for reaching health care care, providing self-sufficiency, along with linking community solutions.

Your overall health and essential safety really are a main issue to MTM. On account of the current Coronavirus pandemic, MTM are actually following any recommendations supplied by the Centers for Disease Control.

MTM is here now to supply a wide array of NEMT Brokerage services to take on the largest difficulties in medical related transportation & Public Travel Services. Through state non emergency medical transportation (NEMT) brokerage to organizing and sending for leading transportation organizations, their professional services look to make improvements to member health and wellbeing outcomes while aligning with client goals and objectives, minimizing system expenditures, and enhancing total satisfaction.

Leveraging their in-depth familiarity with the health-related transport products and services market, MTM’s mobility management model gives an inventive approach to coordinated community medical transportation services.

Using a wide variety of synchronized, workable transport products and services, mobility management makes certain every aspect of passengers’ transportation requirements can be achieved. MTM inform travellers about the transport options available, and enable them to decide on the right method of transport that most closely fits the requirements.

While interest will continue to grow, mobility management provides a focused solution to unify, take care of, and synchronize transport services. MTM works with their clients to give a variety of travel solutions & options like:

Pursuing opportunities for grant funding
Educating passengers on and assigning them to the most cost-effective, appropriate mode of transportation

Performing education & outreach to explain the transit system to stakeholders
Developing strategies for meeting the needs of passenger populations
Pursuing grant opportunities to maximize potential for federal Mobility on Demand “Sandbox” programs

Diverse travel options & modes
Eligibility assessments
Travel training
Helping plan for future system growth
Modular, scalable solutions, up to full turnkey partnerships

As transit agencies outsource more services to achieve cost savings, a dedicated Quality Assurance (Quality Assurance) contractor is imperative to accurately track performance metrics, analyze data, & lead the agency & its contractors through continual quality improvement.

Being the eyes of the agency a true augmentation of the agency’s very own staff an independent QA service provider gives an additional level of impartiality to keep other suppliers responsible & pro actively tackle services & conformity issues. Together with know-how which integrates travel & quality assurance, MTM recognizes how numerous facets of QA have an impact on any transportation systems performance, & includes a dedicated model set up to improve conformity and method improvement.

The specialized Quality and Compliance division tracks the delivery of over 20 million journeys per year through the sub-contracted network of transportation service providers, with well over seven point five mil phone calls received by their own customer support locations annually. For every one of their even more than One hundred contracts, they include intrinsic quality control methods available & hold their selves accountable to overall performance standards & Key Performance Indicators(KPIs).

MTM is known as a authentic innovator in creating Quality Assurance procedures for the non emergency medical related travel sector, & also has successfully put in place these kinds of techniques in their own individual packages for longer than 2 full decades. In every single agreement they run, MTM operates QA tasks which make them exclusively competent in order to present unprejudiced reviews, review system trends, and record crystal clear information and suggestions.

Having a collection of methods, plans, processes, & documents created during the last 2 full decades & set to be personalised to transportation organizations specialized preferences, MTM is certainly very well outfitted to enhance setup and make instant positive influences on travel specialists of any specific over all size.

More unique for the travel industry, MTM works with travel agencies in Maryland & Washington, D.C. to supply professional Quality Assurance services. In each case, MTM cooperate together with the travel specialists in order to develop in depth models which deliver oversight for the Administration & Operations of the paratransit departments.